Shipping Information:

Domestic shipping varies for the UK/EU. Our standard delivery timeframe is 7 days; however, please be aware that unforeseen delays may occasionally occur. Rest assured, your package will be delivered safely. We appreciate your understanding and patience.

We ship to the UK/EU only.

The countries we ship to:
- Austria
- Belgium
- Bulgaria
- Croatia
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- United Kingdom

- Please be aware that orders may be shipped in multiple packages.

For order tracking, kindly email us at: elysianeclat@outlook.com. For all other inquiries, please use the same email address.

Jewellery Care Instructions:

Each piece by Elysian Éclat is unique and require delicate handling. Avoid moisture and getting your jewellery wet for the best longevity of your jewellery. Certain materials and especially gold plating can tarnish over time when exposed to chemicals like pool and seawater, hairspray, perfume, and lotions. It is recommended to keep your jewellery away from the products as possible. For the best care of your jewellery, do not shower with your items. If your items do turn, it can be caused by a metal-to-skin oil reaction. As each person's body oils make different metals react differently, it is not our responsibility to return or exchange your item. We apologize in advance. Please contact our customer service team for further details at elysianeclat@outlook.com. 

Order Cancellation and Changes:

I would like to cancel my order. How do I do that?

Unfortunately, we cannot change or cancel orders once they have been placed. We start processing orders immediately upon confirmation. Please ensure your order details are correct before finalising your purchase. If you have any questions, please email elysianeclat@outlook.com.

I have ordered the wrong item by mistake. Can I edit my order?

Unfortunately, we cannot change or cancel orders once they have been placed. We begin processing orders as soon as they are confirmed. Please double-check your order including sizes before completing your purchase. We apologise for any inconvenience this may cause. If you have any questions, please email elysianeclat@outlook.com.

What if I change my mind about my order?

We do not accept returns or exchanges if you change your mind after placing an order or no longer wish to receive the item. Please ensure you are certain about your purchase before completing your order. If you have any other concerns, feel free to contact us for assistance.

Returns, Refunds & Exchanges

Do we accept returns and exchanges?

Due to hygiene concerns and COVID-19 restrictions, we do not accept returns, exchanges, or refunds. Additionally, if an item has been worn, we are unable to accept returns or refunds, even in cases where the wrong color has been received. This policy ensures the safety, quality, and satisfaction of all our customers.

We apologise for any inconvenience this may cause. If you have any questions or concerns about your order, please email us at elysianeclat@outlook.com. Our customer service team will respond within 48 hours.

Where Is My Order? I Have Not Received It.

If you have not received your order, please be aware that we cannot be held accountable for any issues that occur once the package has been dispatched. If you have not received your item, we strongly advise you to contact your courier directly to resolve the situation.

For any concerns regarding delivery, please refer to your tracking information or reach out to the courier service for assistance.

What do I do if my item is damaged?

Please be aware that we are unable to offer refunds for items damaged during shipping. Once the package is in transit, we have limited control over handling and delivery. For any damage occurring during shipping, please contact the carrier directly.

What if my package is lost? 

Elysian Éclat is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. However, it is your responsibility to know the typical delivery times of postal workers in your neighborhood and ensure that someone is home to receive the package.

About us:

Our curated collection of dainty jewellery pieces embodies sophistication and allure. Each piece at Elysian Éclat tells a story of elegance, grace, and individuality. From shimmering gemstones to intricately designed pendants, our jewellery reflects your unique style and personality. We take pride in sourcing only the finest materials, ensuring every piece meets our high standards of quality. Whether you're seeking a special gift or treating yourself, our diverse selection caters to every occasion and aesthetic. At Elysian Éclat, we believe true beauty lies in the details. Experience personalized service as we guide you through our collection, ensuring every visit is memorable. Discover the magic of Elysian Éclat and elevate your style with dainty jewellery that whispers elegance and leaves a lasting impression.